Client Success Executive

About the Role

We are seeking a proactive and customer-focused Client Success Executive to join our expanding team. The ideal candidate will be responsible for nurturing strong client relationships, ensuring high levels of satisfaction, and delivering exceptional service in every interaction.
This position is well-suited for someone who enjoys communication, problem-solving, and thrives in a fast-paced, people-driven environment.

Key Responsibilities

• Serve as the main point of contact for clients, addressing their queries promptly and professionally.
• Build and maintain long-lasting relationships with both new and existing clients.
• Coordinate with internal teams to ensure seamless execution of client projects and requests.
• Understand client requirements and offer tailored solutions to enhance their overall experience.
• Prepare and share regular reports, updates, and feedback with clients and management.
• Identify opportunities for upselling or cross-selling relevant services.
• Resolve client issues efficiently while maintaining a positive and supportive relationship.

Requirements

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and keen attention to detail.
• A positive attitude and genuine passion for customer success.
• Previous experience in client servicing or customer support is preferred.
• Underage candidates are also welcome to apply.

What We Offer

• Competitive salary along with performance-based incentives.
• A supportive, collaborative, and inclusive work environment.
• Opportunities for continuous learning and professional growth.
• Free commute available for female employees.
• Comprehensive training will be provided.

Work Schedule

• Monday to Friday: 8:30 PM to 5:30 AM
• Saturday: 9:00 PM to 3:00 AM

Job Type: Full-time

Pay: Rs50,000.00 - Rs80,000.00 per month

Work Location: In person