Client Support Officer - night shift

Client Support Officer - night shift at Equiti Group in Dubai, United Arab Emirates

Equiti Group is a pioneering fintech firm and world class provider of multi asset fintech products - from liquidity solutions to in house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.

Think finance is stuffy? Think again.

We look for talented, detail oriented individuals to excel in a dynamic and innovative working environment. Our Retail Operations Client Support department welcomes a Client Support Officer - night shift in Dubai.

Responsibilities

• Provide a professional, efficient, accurate, and customer oriented service in line with agreed standards and processes, prioritising workload and ensuring all client queries are dealt with appropriately to guarantee client satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times via email, phone, and live chat.
• Work closely with all departments to ensure client enquiries are responded to accurately and promptly.
• Build strong relationships with clients and team members to improve the overall client experience.
• Assist in developing, presenting, and implementing policies and procedures to make sure customers have an excellent trading experience.
• Document filing (including downloading, uploading customer information and documents, or data entry).
• Communicate complex concepts in clear, simple, and understandable terms.
• Assist with Partnership tasks.
• Provide assistance with financial transactions together with the Payments team.
• Liaise with internal departments to ensure smooth onboarding experience.
• Provide feedback on the efficiency of the customer service process.
• Handle existing client account maintenance requests.
• Guide clients on how to use the trading platforms and company portals.
• Work closely with all Operational Teams to ensure timely and accurate requests are dealt with and assist with ad hoc projects as assigned.
• Strong analytical and problem solving skills.
• Good time management and attention to detail.
• Aptitude for building relationships and ability to communicate on complex issues.
• Professional speaking and writing in English and Arabic.
• Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas.
• Self starter and able to work with minimal supervision.
• Able to multi task, determine priorities, and meet deadlines in a fast paced business environment.
• Has capacity to adapt to the changing market environment and works well under pressure.
• Knowledge of FX and MT4 / MT5 platforms.
• Ability to work flexible hours and night shifts.

Qualifications & Experience

• Bachelor's Degree in Accounting, Finance, Economics, or Business related.
• Experience in Finance / Banking industries is an advantage.
• Experience working in Customer Support is required.
• Excellent interpersonal and customer service skills in English and Arabic.
• Professional speaking and writing in English and Arabic.
• Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas.

Benefits

• Competitive salary package
• Performance based bonus
• Medical insurance coverage for employees and family members
• Smart working options
• Employee wellness initiatives
• Company lunch in the office
• Regular company events

Seniority level

• Entry level

Employment type

• Full time

Job function

• Business Development and Customer Service

Equiti is an equal opportunity employer.