Clinic Operations - Hospitality / Healthcare

JOB RESPONSIBILITIES

• Increase donor footfall through effective coordination and collaboration with Travel Facilitators, donors, internal donor coordinators, MRD teams, and doctors on a day-to-day basis.
• Handle all donors and Travel Facilitators with professionalism, ensuring discipline, confidentiality, and a positive experience at all times.
• Accurately document donor information during onboarding in line with compliance standards and SOPs.
• Process and forward complete donor files to the Head Office for payment approval in a timely manner post pickup.
• Manage donor transfers to other centers as required.
• Share daily donor reports and updates with the Head Office.

PREFERRED WORK EXPERIENCE

• 1–3 years of experience in Operations or Healthcare-related roles.
• Exposure to donor coordination or clinical operations will be an added advantage.

FUNCTIONAL COMPETENCIES

• Prior experience in a relevant operational role, ideally within clinical/healthcare operations.
• Ability to creatively identify, engage, and build relationships with Travel Facilitators.
• Strong collaboration skills for effective coordination with internal and external stakeholders.

BEHAVIOURAL COMPETENCIES

• Analytical mindset with strong data-driven decision-making skills.
• Polite, patient, and capable of managing crisis situations when required.

QUALIFICATION

• Postgraduate Degree in Management / MBA (Marketing preferred).
• Graduate degree in Science is preferred.

IT PROFICIENCY

• Office 365
• MIS Reporting

PREFERRED AGE

• 25 – 35 Years

EXTERNAL INTERFACE

• Donors
• Travel Facilitators

INTERNAL INTERFACE

• Center Staff
• Internal Stakeholders

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Where do you reside in Mumbai?
• Notice Period?
• Total Years of Experience?
• Current Salary?
• Expected Salary?

Work Location: In person