Clinical Applications Analyst- Inpatient Willow

Who We Are

Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We are seeking an experienced Clinical Applications Analyst- Inpatient Willow to join our team of 500 and support our exciting journey. We value people and we’re building a culture to match. If you are a collaborative, innovative, and strategic leader, we’d love to talk.

Job Summary

The Clinical Applications Analyst – Inpatient Willow functions under the direction of the Application Manager and plays a key role in the configuration, maintenance, and optimization of the Epic Willow Inpatient module. This position provides intermediate system-level support for clinical pharmacy applications across inpatient settings, including application build, workflow analysis, upgrades, troubleshooting, and integration with Epic and third-party systems. The analyst works closely with pharmacists, nurses, and IT teams to ensure medication-use workflows are safe, efficient, and aligned with best practices in pharmacy informatics and Epic software. Demonstrates solid systems analysis and project management skills and actively contributes to planning and implementation efforts that support clinical operations. Promotes strong communication, customer service, and collaboration to advance system performance and user satisfaction across departments.

Key Responsibilities

• Epic Willow Inpatient Support: Configure, maintain, and troubleshoot the Epic Willow Inpatient application to support safe and efficient medicationuse workflows in inpatient clinical settings.
• System Build & Optimization: Perform application build tasks, including order sets, medication dictionaries, workflows, and decision support tools; recommend optimizations based on clinical needs and user feedback.
• Workflow & Systems Analysis: Collaborate with pharmacy and nursing teams to analyze currentstate workflows, identify improvement opportunities, and implement system enhancements that align with best practices and regulatory standards.
• Upgrade & Release Management: Participate in Epic upgrade cycles and change management activities, including testing, documentation, and implementation of new features or fixes.
• CrossFunctional Collaboration: Act as a liaison between pharmacy, clinical departments, and IT to ensure system configuration meets clinical and operational needs.
• Training & EndUser Support: Provide education, documentation, and secondlevel support for end users; respond to service requests and ensure timely resolution of system issues.
• Compliance & Quality Assurance: Maintain documentation in alignment with organizational policies and regulatory requirements; support data integrity, patient safety, and application compliance across all use cases.
• Project Participation: Support project planning, milestones, testing, and golives for system implementations or optimizations involving the Willow Inpatient module and integrated technologies.

Qualifications and Experience

• Minimum 3 years of experience in healthcare IT, pharmacy informatics, or Epic clinical systems, with direct support of inpatient pharmacy workflows.
• Handson experience with Epic Willow Inpatient, including application build, support, testing, and integration with medication dispensing technologies and other Epic modules.
• Strong understanding of clinical operations and pharmacy practice standards within an acute care setting.
• Demonstrated success in analyzing workflows, resolving complex issues, and supporting change management across interdisciplinary teams.
• Proven ability to collaborate with clinical and technical teams to deliver application enhancements that improve efficiency, safety, and user satisfaction.
• Excellent communication, documentation, and customer service skills; able to engage both technical and nontechnical audiences.
• Experience with project planning, milestone tracking, and support of Epic upgrades and release cycles.

Education/Certifications

• Bachelors Information Technology or Bachelors Other, preferred
• REQUIRED Active Epic Willow Inpatient Certification.

Travel Requirements

• Up to 20% (this includes ‘golive’ implementations)

Physical Requirements (this changes for service desk/help desk roles)

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, and pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Why Join Us

You can work alongside dynamic leaders and a passionate, mission-driven team.

You’re able to enjoy a flexible, high-impact role with major opportunities for growth.

You’ll receive a competitive salary, benefits, and career development pathways.

#LI-Remote

About Xtensys Connected Health Solutions

We are new but mighty. Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We seek talented professionals to join our team of 500 and support our exciting journey. We value people and are building a culture to match. If you're a collaborative, innovative, and strategic leader, we’d love to talk.