Club Manager

We are seeking a highly motivated, results-driven Club Manager to lead the day-to-day operations of our gym. The ideal candidate will have a strong background in fitness management, sales, and customer service, with the leadership skills to build a high-performing team and create a vibrant, community-focused gym environment.

Key Responsibilities:

Operational Management

• Oversee daily operations of the gym, fitness floor, group classes, personal training, and facility maintenance.
• Ensure the club is clean, safe, well-maintained, and fully compliant with health & safety regulations.
• Monitor and manage inventory and equipment needs.

Sales & Membership Growth

• Manage the sales team, setting goals and KPIs to ensure consistent growth.
• Track performance metrics and prepare reports for senior management.

Team Leadership

• Recruit, hire, train, and supervise all club staff including front desk personnel, personal trainers, and cleaning/maintenance staff.
• Conduct regular staff meetings, performance evaluations, and coaching.

Customer Experience

• Handle member feedback, concerns, and complaints professionally and promptly.
• Promote a friendly and inclusive community environment.

Marketing & Community Outreach

• Partner with marketing to execute local campaigns, events, and promotions.
• Build relationships with local businesses, schools, and organizations to generate new leads.

Requirements:

• Proven experience in fitness club/gym management or similar leadership role.
• Strong sales and customer service background.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• CPR/First Aid certification (or willingness to obtain).
• Knowledge of fitness industry trends and best practices.

Preferred Qualifications:

• Degree in Business, Sports Management, or related field.
• Experience using gym management software (e.g., Mindbody, Club OS, Zen Planner).
• Personal training or group fitness certification is a plus.

Job Type: Full-time