Cluster Learning & Quality Executive

A little taste of your day-to-day:

• Delivers core training, company orientation and all developmental trainings as required by the company.
• Develop training plans and plan trainings as required based on business needs and the company.
• Conducts audits, identifies gaps, and develops training or processes to address needs within brand or business.
• Responsible in achieving the goals and objectives of the department, brand and company including external and internal audits in order to maintain company certifications accordingly.
• Reviews, supports and assist departments in the implementation of relevant SOP s, processes, audit and action plans.
• Assist and or facilitates training delivery, evaluation of training effectiveness and implementation of training related action plans.
• Supports and guides our departmental trainers, internal auditors, supervisors and mid management when it comes to Training, Quality or Brand related needs.
• Maintaining and creating a positive atmosphere within the hotel that allows for open two way communication that ensures morale and productivity reaches the highest possible levels.