Cluster Reservations Agent

Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.

• Promote the Hotel s (and IHG DFC generally) products and services.
• Maintain a high level of product and service knowledge about all IHG DFC Hotels in your region.
• Develop and maintain a regular pattern of sales calls.
• Record and process reservations made by phone/fax/email.
• Process amendments to reservations such as extensions, early departures, etc.
• Record special billing arrangements for groups and conventions.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
• Maintain knowledge of special rates/ offers/ promotions.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Prepare reports as requested (eg: to travel agents, business houses, F&B, Daily pick up etc.).
• Prepare reservation sales reports.
• Monitoring Web-Supplier extranet and matching all the upcoming booking with opera PMS.
• Following up on traces on daily basis.
• Preparing no show and cancellation on daily basis.
• Charging prepaid booking at the time of reservations with secure pay or manual.
• Performing on daily basis profile check for upcoming arrivals.

What we need from you:

• Minimum 1 year of front office or reservations experience.
• Intermediate knowledge of Microsoft Office.
• Advanced in writing and speaking English.
• Knowledge of Opera is desirable.
• Knowledge of Arabic language desired
• Ability to work both independently and within a team environment.
• Ability to lead and motivate team members.