Collection Officer

About the Role

We are seeking a skilled and committed Arabic-speaking Female Collection Officer to join our credit and collections team. The ideal candidate will be responsible for managing a high-value client portfolio, ensuring timely recovery of outstanding payments, and maintaining strong client relationships through professional communication and negotiation.

This role requires a proactive individual who can implement the team’s collection strategies, meet performance targets, and handle portfolio responsibilities with a high level of accuracy and professionalism.

Key Responsibilities

• Manage and follow up on assigned client portfolios to ensure timely collection of overdue payments.
• Implement established collection strategies and action plans to achieve recovery objectives.
• Handle high-value accounts with discretion, accountability, and attention to detail.
• Communicate effectively with clients to negotiate payment solutions and resolve outstanding issues.
• Maintain comprehensive and accurate records of all collection activities within the CRM system.
• Monitor portfolio performance and provide regular updates and reports.
• Make and manage a high number of daily collection calls as part of ongoing account management.

Work collaboratively with team members to achieve overall department collection goals.

Qualifications and Requirements

• Gender: Female
• Languages: Fluent in Arabic and English (English is mandatory)
• Experience: Minimum 2 years in collections, preferably within the financial services or credit management sector.
• Strong communication and negotiation skills.
• Proven ability to manage high-value client portfolios and achieve collection targets.
• Strong knowledge and hands-on experience with CRM systems.
• Excellent organization, time management, and problem-solving abilities.
• Ability to work under pressure while maintaining professionalism and attention to detail.
• Proficiency in MS Office Suite (Excel, Word, Outlook).

What We Offer

• Competitive base salary with performance-based incentives.
• Supportive and professional work environment.
• Opportunities for career development and advancement.
• Exposure to a dynamic, target-driven financial operations team.

Job Type: Full-time

Pay: QAR4,000.00 - QAR5,000.00 per month