Community Manager

About the Role

We’re looking for an experienced Community Manager to build, nurture, and engage a thriving global community around the brand. The ideal candidate will have a deep understanding of crypto and fintech audiences, a passion for connecting people, and the ability to manage conversations across Telegram, Discord, X, and other social platforms. You’ll play a key role in shaping the brand’s community voice, driving engagement, and turning users into advocates.

Responsibilities

• Develop and execute a comprehensive community engagement strategy aligned with brand and marketing goals.
• Manage and grow online communities across Telegram, Discord, Reddit, and other crypto-focused platforms.
• Foster meaningful conversations, answer questions, and maintain a positive, informed, and engaging environment.
• Collaborate with marketing, content, and KOL teams to promote campaigns, product updates, and announcements within the community.
• Identify community trends, feedback, and sentiment to inform product and marketing teams.
• Plan and host community events, AMAs, and interactive sessions to strengthen engagement and retention.
• Manage community feedback loops and ensure user concerns are escalated to the right teams.
• Track key community metrics, prepare reports, and recommend actions to enhance participation and loyalty.
• Stay informed about industry updates, competitor activities, and emerging community management practices.

Requirements

• Bachelor’s degree in Marketing, Communications, or a related field.
• 4–6 years of experience managing online communities, ideally within the crypto, fintech, or digital trading industries.
• Strong understanding of Web3 culture, blockchain terminology, and crypto community behavior.
• Proven experience in managing Telegram, Discord, and other engagement platforms.
• Excellent communication and interpersonal skills, with the ability to manage sensitive discussions diplomatically.
• Creative thinker who can initiate engagement activities, contests, and interactive discussions.
• Familiarity with social media tools, analytics platforms, and reporting dashboards.
• Comfortable working in a fast-paced, international environment and engaging with users across multiple time zones.