Community Manager (Contract/Shift Work)

Artisan Council is a boutique digital marketing agency empowering progressive brands in the constantly evolving social and digital landscape. Our team believes in the power of stans and fans and aims to build brand loyalty through community involvement and engagement. AC believes that having an informed community of diverse voices is the key to making an impact in today’s ever-changing world of social media and content. AC’s team members are passionate about diversity, community, content, culture, innovation, and trying things first! We’re looking for people who share our passion, for people who live and breathe beauty, have exceptional research, communication, and creative thinking skills, and take an empathetic approach to everything they do and enjoy helping others succeed.

We are seeking Contract Community Assistants who are looking to work on an hourly/as-needed basis, who will be the eyes, ears, and voice of Artisan Council’s clients on social media, cultivating active and engaged digital communities, while also representing the voice of each different brand. As the ideal candidate, you may be in school, or have another part-time job, and wish to take on a few hours a day or week. 

This role is collaborative and will report directly to the Sr. Social Media Manager. Our ideal candidate is beauty, pop culture, and community-obsessed, with a team player attitude, a strong sense of creativity, excellent communication and writing skills, and is a multi-tasker that will hit deadlines in a fast-paced environment.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our mission is to create a happy, safe, considerate ,and inspiring work environment for all. We embrace diversity and want you to bring your whole self to work.

RESPONSIBILITIES

• You will support moderation during the holiday period, joining training sessions and preparing in advance to ensure seamless coverage and no gaps in community engagement.
• You will manage community management and moderation for multiple brands, maintaining 100% reply rates and responding to all owned messages and comments within 2 hours.
• You will monitor and interact across all social media channels in an authentic manner true to each brand and channel (predominantly TikTok, Instagram, X, Threads, Facebook, YouTube, Reddit)
• You will publish content on social media channels and monitor engagement.
• You will review all pre-scheduled social content at the time it publishes to confirm accuracy.
• You will moderate on-channel and off-channel conversations, both owned and earned, managing proactive and reactive engagement simultaneously.
• You will maintain moderation volume, meet moderation quotas, and manage priorities to ensure timely and complete coverage.
• You will maintain moderation aligned with brand priorities and active campaigns.
• You will use third-party community management tools and also sweep native feeds, inboxes, and other channels daily to ensure all conversations are fully moderated.
• You will identify social trends and pertinent conversations, inserting the brand into relevant discussions through timely moderation and engagement.
• You will identify opportunities to surprise, delight, and show community members how much they are appreciated, and you will handle communications to collect all necessary information for fulfillment.
• You will maintain standardization for engagement responses and guidelines for frequently asked questions and new product launches

ESSENTIAL SKILLS + EXPERIENCE

Please note carefully. Applicants without this experience will not be considered.

• Deep knowledge of pop culture and cultural trends - you know the latest meme, TikTok sounds, and trends before most people do!
• You know every up-and-coming creator in the beauty space
• You live in the comments section on TikTok and know how to drive conversation and engagement when moderating the community on and off
• Passion for beauty, skincare, popular brands, and other relevant communities is imperative
• In-depth knowledge of the relevant and upcoming social media channels + platforms, and how each platform can be leveraged in different scenarios
• Knowledge of the ins and outs of all social media channels, and use them effectively for work and personal use
• Strong knowledge of Gen-Z+Millennial culture and the individuals at the forefront of it
• Social media enthusiast, champion of influencers, and internet culture
• Strong familiarity with Microsoft Excel / Google Sheets
• A self-starter who is motivated, proactive, and outgoing
• Ability to work both independently and as a team player
• Ability to write and edit communications and articulate the brand's voice in a creative, compelling, and witty manner
• Ability to jump from the community side of marketing to the analytical side
• Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
• Excellent written and verbal communication and interpersonal skills
• Strong attention to detail and a knack for problem-solving
• Finger on the pulse of culture
• Experience in a target-oriented environment
• Ideally, previous experience in a customer-facing or customer service role
• Suits people searching for an entry-level role 

Hourly Pay:

$16-22 per hour