Compliance and Grievances Officer

Job Overview:

We are seeking a dedicated and detail-oriented Compliance and Grievances Officer to join our team in an immigration consultancy firm. The ideal candidate will play a crucial role in ensuring that our organization complies with legal standards, regulatory requirements, and handles client grievances effectively. The successful candidate will be responsible for compliance-related processes, investigating grievances, and ensuring customer satisfaction while adhering to the highest ethical standards.

Key Responsibilities:

• Compliance Management:
• Monitor and ensure compliance with immigration laws, industry regulations, and organizational policies.
• Review, update, and implement internal procedures to maintain legal compliance.
• Prepare and submit reports for audits, regulatory bodies, and internal management.
• Stay up-to-date with changes in immigration law and regulations to ensure the organization’s ongoing compliance.
• Grievance Management:
• Handle client complaints and grievances professionally and in a timely manner.
• Investigate and resolve issues by gathering all relevant information and working with internal teams to provide solutions.
• Maintain a detailed log of grievances and resolutions, ensuring that all cases are documented accurately.
• Provide recommendations to management on improving the client experience and preventing recurring issues.
• Client Relationship Management:
• Serve as the main point of contact for clients regarding compliance-related questions and grievances.
• Ensure effective communication between clients and internal departments, addressing concerns with transparency.
• Deliver exceptional customer service and build trust with clients.
• Reporting and Documentation:
• Prepare regular compliance reports for management and regulatory authorities.
• Ensure that all relevant documentation is maintained in accordance with legal requirements.

Requirements:

• Education:
• Bachelor’s degree in Law (LLB) or related field is preferred.
• Experience:
• At least 2 years of experience in a similar compliance or grievances handling role, preferably within an immigration consultancy or legal advisory setting.
• Skills & Qualifications:
• Strong knowledge of immigration laws, regulations, and procedures.
• Excellent communication and interpersonal skills, with the ability to manage sensitive situations professionally.
• Ability to handle multiple tasks, prioritize effectively, and meet deadlines.
• High attention to detail and strong problem-solving skills.
• Proficiency in using compliance management software, CRM systems, and Microsoft Office Suite.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month