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Concierge - The First Collection

JOB_REQUIREMENTS

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Daily report management

  • Development of strategies for direct office tour
  • Maximizing concierge revenue through excursions and tours direct sales
  • Monthly production report on revenue generated via Concierge team
  • Guiding Concierge team on proper procedures + guest handling
  • Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests
  • Managing logistics of the tours booked for guests
  • Providing TFG owners/investors in house with dedicated preferential treatment and ensuring they are properly recognized
  • Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food & Beverage venues and offers (such as weekly special themed nights , menus , cuisine we offer at different restaurants etc)
  • Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours
  • Signing up clients for upcoming TFG Hotels loyalty program
  • Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties

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