Contact Center Developer (Amazon Connect)-1

Job Type: Contract

Job Category: IT

Job Description

• Design, develop, and deploy Amazon Connect contact center solutions.
• Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies
• Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis.
• Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda.
• Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights.
• Troubleshoot and resolve telephony, latency, and call quality issues.
• Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency.
• Ensure security, compliance, and scalability of the contact center environment.

Required Skills

CLOUD DEVELOPER

SQL APPLICATION DEVELOPER