contact centre officer (perm)

What requirements you'll need to be eligible

• Preferably someone with 2-3 years of relevant contact center experience
• Proficiency in local languages/dialects will be an advantage
• Passion for problem-solving with the ability to identify root causes and pursue effective solutions
• Able to work independently and as part of a team
• Resourceful and able to perform well under pressure
• Fast learner, able to quickly pick up constantly evolving variety of products and services

What you'll be doing on the job

• Handle and resolve all customer queries received via phone or email effectively and promptly
• Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer.
• Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely
• Achieve individual and team goals
• Proactively escalate query trends or potential issues to team lead/manager
• Perform other assigned duties and/or project work

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