Content Operations & Documentation Tooling Consultant (CONTRACT)

Duration: 6–10 weeks

Location: Remote (US preferred, but open to global candidates with strong English)

Hours: 20–25/week

Start: ASAP

Interlace Health is seeking a Content Operations & Documentation Tooling Consultant to lead a focused project to consolidate our Nova product documentation, define a unified taxonomy, streamline tooling, and establish scalable documentation workflows.

This is a systems and organization role — ideal for someone who has experience cleaning up fragmented documentation ecosystems, evaluating toolchains, and building maintainable content structures. This is not a technical writing or training creation position.

What You’ll Do

• Audit Nova documentation across MadCap Flare, UserGuiding, UserVoice, HelpSite, SharePoint/OneDrive, and various internal formats

• Use an existing deep-dive Nova markup (provided) to build a clean, accurate taxonomy

• Evaluate all documentation tools in use today and provide a clear tooling recommendation (single source of truth + supporting platforms)

• Build the new Nova documentation structure in Azure Wiki and map it to our customer-facing HelpSite

• Design governance, workflows, intake processes, release update processes, and maintenance guidelines

• Assess whether an LMS is needed for training content

• Pilot the structure using our marketing content library

What We’re Looking For

• Strong experience in content operations, knowledge management, documentation architecture, or similar roles

• Skilled in taxonomy design, metadata, and information architecture

• Experience evaluating documentation toolchains (Flare, UserGuiding, knowledge bases, etc.)

• Familiarity with Azure DevOps/Azure Wiki and SharePoint

• Excellent organizational, communication, and systems-thinking skills

• Ability to collaborate with product, sales, services, and marketing teams

• Bonus: Experience preparing documentation systems for AI-assisted maintenance

Contract Details

• 6–10 week engagement

• 20–25 hours/week

• Remote

Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required and personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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