Coordinator - Logistics, IPS

At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization.

The Logistics Coordinator - IPS is responsible for the coordinator of export shipments. As well, this role assists with document preparation, bookings, customs clearance, and managing and updating shipments.

What You'll Do

Monitor & Communicate

• Monitor Customer Emails and call queues to ensure timely, professional, and courteous responses.

• Ensure any delays or issues are accurately communicated to the customer on time.

Shipment Solutions & Execution

• Create and provide solutions to Expedited Customers for International shipments via Air
• Ensure solutions are delivered timely, utilizing previous experience, creativity, out-of-the-box thinking, and a passion for the customer experience.
• Enter all shipments and related information into the TMS (Transportation Management System) as required on time.
• Route shipments, prepare documentation, and book shipments with air and ground providers as required.

• Execute problem resolution during the transit of all shipments.

Coordination & Compliance

• Coordinate the pick-up and delivery of shipments with shippers, consignees, and local customers.
• Coordinate with airlines, carriers, agents, and brokers to secure scheduling, rates, and service commitments.
• Instruct agents & airlines to ensure all shipments are transported smoothly, and in compliance with regulations.
• Ensure TSA compliance throughout the lifecycle of all shipments.

• Ensure that all Standard Operating Procedures (SOP's) are followed.

Analysis & Reporting

• Evaluate rates from vendors and carriers to ensure they are competitive and market-based.
• Monitor/update all shipment milestones and statuses in the TMS, entering full & complete notes as required.
• Enter fail types and failure event notes as necessary.
• Organize and manage multiple priorities and tasks simultaneously.

• Additional duties as assigned.

What You'll Bring

• High School diploma.
• 1 year minimum of related shipping/logistics experience.

• Ability to make quick and reasonable decisions in the best interest of the company and customer.

CJ Logistics About Statement:

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.

At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.