Corporate Director – Operations and Brand Standards

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

To support Bungalow Operations and improve Brand Standards of ama Stays & Trails

Essential Job Tasks

To support Bungalow Operations of ama Stays & Trails

Areas of Responsibility

Strategy Development and Planning
Assist in launch of new properties- Building trackers, SOP's, checklists and training to ensure a seamless launch and handover of new bungalows
in consultation with GM Hub Hotel/GM ama Stays and Trails,
Financials & Resource Management
Reviews bungalow purchases and ensure adherence to budgets and brand standards
Create the annual revenue and budget plan for AMA in their purview including marketing plan, capital expenditure plan and employee budget.
Review financial performance – Revenue & EBIDTA of each bungalow and make course corrections wherever required. Review financial performance – DBR of each bungalow under their purview.
Ensures need-based requisitions of guest supplies that are made as per occupancy forecast.

Manages and allocates resources to optimize cost in line with targets and conducts periodic reviews.
Develop local supply chains.
Coordinate with the concerned Hub hotel General Managers with respect to staffing process, ensuring timely compliance to work processes like performance management, employee engagement and training and development.

Processes:
Review daily the arrival list for rates, guest preferences, experiences planned and arrival/departure experiences at the bungalows.
Revise the SOP's based on customer and employee feedback at the Bungalow with the General Manager on a monthly basis.
Monitors adherence to all policies and procedures.
Adherence of SOP's and Standards at the bungalow - Training/Reveiwing guest & employee feedback and maintaining trackers for the brand on adherene of standards.
Develop local supply chains.
Coordinate with the concerned Hub hotel General Managers with respect to staffing process, ensuring timely compliance to work processes like performance management, employee engagement and training and development.

Customer
Experience management - Detail experiences for new bungalows along with GM - amã. Review adherence to SOP's at existing bungalows.

Adheres to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity).
Ensure to be familiar with the bungalow lay out /s & fire protocols.
Report any equipment malfunction, emergency situations or suspicious persons to the Hub Hotel General Manager / Area Security Manager"

Safety
Reviews risks and HIRA (Hazard Identification and Risk Assessment).
Review monthly safety reports at the bungalows."

Required Qualifications

BHM / MBA

Work Experience

14 - 16 Years.

Languages Needed in Position

English

Key Interfaces- External

Vendors and Others

Key Interfaces- Internal

Hub Hotels, S&M, business development, compliance and internal audit

Behavioural Competencies

Change Championship

Collaborative Engagement

Growth Mindset

Guest Centricity

Personal Effectiveness

Process Excellence

Result Orientation

Talent Enrichment

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.