Corporate Document Processor - IA

Northwest Registered Agent is looking to add to our team in our Johnston, Iowa office. This is an exciting opportunity to join a friendly office and be part of a dynamic team. We are seeking self-motivated and self-starters who can also demonstrate patience and adaptability. This is a full-time, Monday-Friday role, working in the office alongside an awesome set of teammates.

In this fast-paced position, excellent organizational skills and attention to detail are essential. At Northwest Registered Agent, we believe in hiring good people and giving them the autonomy they need to succeed. We are looking for individuals who approach their work as if it were their own business. We trust our team members to make decisions, solve problems, and interact with our clients in a genuine and personable manner.

Join us if you've had success in retail or the restaurant industry. We know you've dealt with difficult times and we value the skills you've developed in that line of work!

Please check out our website to get a better understanding of the business we love! https://www.northwestregisteredagent.com/

Starting Wage: $18.50/hour+ $2/hour in office increase

This position is coded as "Office Only" which requires daily in office attendance. You will receive an additional $2/hour to your base wage. This stipend is subject to change based on change in your role or business decision.

Responsibilities:

• Prioritize, process, open, sort, scan, and track inbound mail and Service of Process. Process, ship, and track outbound mail.
• Retrieve and upload required or missing client account information or documentation into company software.
• Keep client files up to date by consistently recording client interactions and documentation.
• Manage and submit state filings within set timelines.
• Communicate in a clear and timely manner with clients and internal teams when problems arise or assistance is needed.
• Clearly and professionally answer inbound client inquiries over the phone and via email; helping educate clients on their corporate filing requirements, registered agent service, and a variety of other services.
• Learn and retain knowledge on document processing guidelines, filing specific requirements, and company services.
• Hit position metrics for mail processing, filings, and client support with no/minimal errors.
• As part of a small office team, identify and drive process improvements and support teammates and office as needed with a variety of daily tasks from opening/closing the building to ordering supplies.

Requirements:

• Strong attention to detail, organized
• Self motivated and quick learner
• Strong customer service skills, clear and concise communicator
• Strong computer skills and comfortable conducting online research and troubleshooting issues
• Eager and interested in learning more about our business and solving client problems
• Collaborative & coachable
• Available to work in office daily, Monday - Friday

Job Type: Full-time

Pay: $20.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Application Question(s):

• Tell us about a time that you had to adjust to a new system and the process you took to learn the new system.
• Why do you want this role?

Work Location: In person