Counter Sales Associate

Job Description - Counter Sales Associate (COU000772)

Job Number:

Counter Sales Associate (COU000772)

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Counter Sales Associate is responsible for selling displayed food items, organizing counter operations, and ensuring all orders are prepared and served on time.

RESPONSIBILITIES

1. Greet and serve walk-in customers, providing high-level service through product knowledge and adhering to established procedures.
2. Process orders received from waiters, arrange them according to service standards, and ensure timely delivery to customers within designated serving timeframes.
3. Receive daily orders, check items against order specifications, display them in the presentation fridge, and maintain regular restocking while upholding hygiene and presentation standards.
4. Participate in opening and closing duties in compliance with norms and internal procedures.
5. Maintain and report all records, including daily training records, taste panels, and wastage forms. Promptly report any complaints or operational issues to the manager.
6. Receive and process cash payments, including exchanges and money transactions, in accordance with established policies.
7. Place orders for required products through coordination with relevant stakeholders.
8. Receive and prepare takeaway orders, ensuring they are wrapped according to established standards, and accommodate special orders requested by customers.
9. Ensure all operational details are clearly communicated to the team as part of maintaining a proper handover process documented in the log book.
10. Ensure a clean environment by implementing hygiene practices such as the "Clean as you go" policy and regularly sanitizing the counter display.
11. Complete monthly inventory for all disposable items (consumables).

LANGUAGE & TECHNICAL SKILLS

Fluency in English.

EDUCATION

High school degree.

EXPERIENCE

Zero to one years of experience in Customer Service, or a similar role.

BEHAVIORAL COMPETENCIES

1. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Probes deeply into customer needs to identify less obvious interests or expectations.
2. Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
3. Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
4. Demonstrates Self-Awareness: Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Azadea Group is an Equal Employment Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Organization

Eataly

Primary Location