Credit Controller

At Giant Group , we have an exciting opportunity for a Credit Controller to join our growing team.

Job Title : Credit Controller

Location : Askari Corporate Tower, Main Boulevard, Gulberg III, Lahore

Salary : PKR 140,000 per month.

Hours : 40 hours per week, Monday to Friday,10:00am-7:00pm

Tenure : Permanent

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

As the Credit Controller, you will have an impact on safeguarding the financial stability of Giant by ensuring timely and accurate customer payments, managing outstanding debts, and maintaining precise financial records. Therefore, you will be proactively communicating with clients, resolving queries efficiently, and collaborating with internal teams to support smooth financial operations. The desired outcome of this will be enhanced customer satisfaction, improved cash flow, and a seamless credit control process that supports Giant’s vision.

Key responsibilities of the role include:

• Ownership & Resolution: Take full ownership of complex queries, problems, and projects—ensuring timely resolution and maintaining a high-quality experience for both internal and external stakeholders. This includes using systems like V3 and Sage to investigate aged debt and locate invoices.
• Performance & Proactivity: Work proactively to meet and exceed key performance indicators (KPIs).
• Account Management: Reconcile accounts and manage ad-hoc invoicing as needed.
• Credit Assessment: Conduct credit checks for new customers and perform regular reviews for existing accounts.
• Reporting: Provide management with updates on outstanding issues and flag potential debtor risks.
• Project Involvement: Participate in relevant projects, ensuring all new systems, initiatives, and products are assessed for impact on the Credit Control function.
• Cross-Team Communication: Collaborate with teams across the business (e.g., BDMS, ESO) to address debt-related matters.
• Debt Recovery: Carry out regular outbound calls and correspondence to recover overdue payments.

Your ideal experience & competencies:

You’ll thrive in this role if you bring:

• Experience: Ideally, 3+ years in a similar finance or credit control role.
• Attitude & Resilience: A positive, enthusiastic approach with strong emotional intelligence and communication skills.
• Technical Skills: Proficiency in financial systems (e.g., Sage) and Microsoft Excel.
• Values Alignment: A commitment to living and promoting Giant’s people values.
• Detail Orientation: Exceptional attention to detail and accurate record-keeping.
• Teamwork & Independence: Ability to work autonomously and collaboratively.
• Analytical Thinking: A sharp eye for risk and a problem-solving mindset.
• Cross-Functional Collaboration: Experience working with sales, operations, and finance teams to resolve account issues.

Employee Benefits:

• Provident fund
• Health insurance
• Mental health coverage
• Life insurance
• Role related studies
• Parking
• Referral bonuses
• Cafeteria and game room for recreation
• Birthday leave
• Long term service award
• Company events and trips

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.