CRM Executive

Experience: 2–5 years in Real Estate or Banking/Housing loan sector preferred.

Key Responsibilities:

· Manage customer journey from booking to handover.

· Coordinate with internal teams (sales, accounts, legal, construction) for smooth process flow.

· Maintain customer documentation – booking forms, payment receipts, agreements, etc.

· Follow up for payments, loan disbursements, and pending documents.

· Handle customer grievances professionally and ensure timely resolution.

· Maintain CRM database accuracy and generate required reports.

· Coordinate for property registration, possession, and after-sales support.

Skills Required:

· Strong communication and interpersonal skills.

· Knowledge of real estate documentation and RERA norms (preferred).

· Experience using CRM software and Excel reporting.

· Customer-centric and process-oriented mindset.

Qualification: Any Graduate / MBA preferred.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person