CRM Manager - Female only.

Key Responsibilities

• Maintain and update all project records in the CRM system ( milestones, communication logs, etc.)
• Create and track implementation timelines, task progress, and resource allocation.
• Log all client communications, queries, feedback, and actions taken.
• Coordinate with delivery, development, and support teams for project follow-up and updates.
• Generate and share daily/weekly/monthly reports on project status, delays, escalations, and success metrics.
• Assist implementation team with scheduling client meetings, demos, training sessions, and Go-Live planning.
• Tag support tickets, training sessions, and implementation issues properly within CRM.
• Escalate bottlenecks to the respective team heads with CRM references and timelines.
• Track and close all tasks within defined SLA.
• Educate new clients (if client-facing access is provided).

Key Skills & Competencies

• Strong knowledge of ERP.
• Understanding of implementation lifecycle and project management basics.
• Excellent organizational and time-management skills.
• Effective communication and coordination skills.
• Analytical mindset with attention to detail.
• Ability to handle multiple projects simultaneously.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Business Administration, or related field.
• 1-3 years of experience in CRM handling, preferably in software implementation.
• Familiarity with SaaS products is an advantage.

Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Food provided

Work Location: In person