CSE (Customer Support Executive)

Job description:

About the Role:

We are looking for a Customer Support Executive for our E – Commerce brand. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to resolve queries effectively through phone, email, or chat support.

Job Type: Full-time, Permanent, Fresher, Work from office

Key Responsibilities:

• Handle customer interactions via phone, email, or chat.
• Provide accurate information about products, services, or policies.
• Resolve customer complaints and ensure customer satisfaction.
• Maintain detailed records of customer interactions.
• Coordinate with internal teams to resolve queries.
• Ensure adherence to company policies, scripts, and quality standards.

Required Skills & Qualifications:

• Bachelor’s degree in any discipline (preferred).
• 6 months -1 years of experience in customer service / call center / support roles.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Strong problem-solving and interpersonal skills.
• Ability to do multitasking in a fast-paced environment.
• Should have knowledge of computer.

Good to Have:

Experience in chat / email / voice process (as applicable).

Prior experience in BPO, eCommerce, or IT service industry.

Knowledge of MS Office / Google Workspace tools.

Job Types: Full-time, Permanent

Pay: Up to ₹16,500.00 per month

Work Location: In person