CSR-Chatham

Description

Performs a variety of customer service and clerical support functions in a busy health department. Incumbent must be able to multi-task and work efficiently in a fast paced environment be proficient with computers and a variety of software programs, appropriately handle customer service issues and manage customer demands.

M-F work schedule==13 paid holidays==Excellent benefit package

All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.
Pay Grade: F

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Job Responsibilities

1. Provides helpful, efficient, customer service to each client in a respectful and compassionate manner
2. Interviews clients to obtain information according to program policies/procedures and provides confidentiality at all times
3. Enters data quickly, accurately and efficiently with minimal errors.
4. Processes client's needs and requests according to policy
5. Schedules appointments according to procedures
6. Initiates, maintains and updates client charts in accordance with clinic needs.
7. Attends staff meetings and training necessary to perform job effectively.
8. Provides other customer service and clerical support duties to clinic as necessary

Minimum Qualifications

CSR 1- High school diploma or GED AND 12 months of experience handling customer's questions, complaints and/or providing information.
Preferred Qualifications: Previous experience working with WIC program or Public Health. One or more years of experience in a clerical or office assistant role in a medical office/clinic. Able to work in a fast paced environment and have strong computer skills including Microsoft Office and basic data entry. Able to communicate and translate English/Spanish
CSR 2- Minimum of 2 years' experience as current Public Health CSR 1, no disciplinary actions over the previous 12 months. Overall score of 3 or higher on two most recent performance evaluations (PMFs)
CSR 3- Minimum or 2 years' experience as current Public Health CSR 2, no disciplinary actions over the previous 12 months. Overall score of 3 or higher on two most recent performance evaluations (PMFs)
Starting Salaries-
CSR1-$31,861
CSR 2-$35,154
CSR 3-$38,220

Additional Information