CSR-Mortgage Campaign

Job Title: Customer Service Representative (CSR) – US/UK Mortgage Campaign
Location: Rawalpindi (Onsite)
Shift: Day or Night Shift (US/UK Hours)
Job Type: Full-time

Job Summary:
We are looking for energetic and detail-oriented Customer Service Representatives to join our US/UK Mortgage Campaign. The ideal candidate must have excellent English communication skills and the ability to handle mortgage-related customer inquiries with accuracy and professionalism.

Key Responsibilities:

• Handle inbound/outbound calls related to mortgage inquiries, verification, and documentation.
• Assist borrowers by providing information regarding mortgage processes, loan status, and required documents.
• Collect, verify, and update customer information in CRM systems.
• Ensure clear communication between borrowers, lenders, and internal departments.
• Follow compliance guidelines and maintain data confidentiality at all times.
• Work towards meeting daily/weekly KPIs such as call quality, accuracy, and productivity.
• Deliver a positive customer experience while maintaining professionalism.

Requirements:

• Strong English communication skills (neutral or US/UK accent preferred).
• Prior experience in US/UK mortgage or call center environment is a plus.
• Ability to understand and explain basic mortgage terminologies (training provided).
• Good listening skills, patience, and attention to detail.
• Basic computer proficiency (CRM, MS Office).
• Comfortable working in Night Shift.
• Fresh candidates with excellent English are encouraged to apply.

Salary & Benefits:

• Competitive basic salary + performance incentives.
• Paid training and career growth opportunities.
• Friendly and supportive work culture.
• Monthly bonuses and rewards for top performers.

Job Type: Full-time

Work Location: In person