CSR / Sales Engineer

About the Role

We are looking for a motivated fress or experienced CSR/Sales Engineer to join our growing team at HostBreak Web Technologies, a leading web hosting and digital solutions company serving thousands of clients since 2001.

You’ll be responsible for handling inbound leads, outbound calls, follow-ups, and client relationship management to drive conversions and customer satisfaction.

Key Responsibilities

• Make outbound calls to potential clients and follow up on inbound leads.
• Present and promote company products — domains, web hosting, and website packages.
• Maintain customer data and update CRM (vTiger / WHMCS) with call outcomes.
• Send quotations, reminders, and payment follow-ups.
• Work closely with the marketing and billing teams for lead status and renewals.
• Achieve weekly and monthly sales targets.
• Deliver a professional and helpful experience to all prospects and customers.

Requirements

• Minimum 3-6 months experience in telesales, customer service, or inside sales (IT/Hosting industry preferred).
• Excellent communication skills in English & Urdu.
• Confident on the phone with good persuasion skills.
• Basic knowledge of domains, web hosting, or website services will be an advantage.
• Proficiency in MS Excel, Google Sheets, and CRM tools.
• Energetic, disciplined, and goal-oriented attitude.

Compensation & Benefits

• Market-competitive base salary + performance-based incentives.
• Training on products, CRM, and communication skills.
• Professional growth opportunities in a fast-growing digital company.
• Friendly and performance-driven work culture.

Salary & Benefits

• Market competitive salary
• Commissions on sales
• Medical coverage
• Annual bonuses
• Paid holidays
• Birthday leave
• Loans
• Education assistance

Job Type: Full-time

Pay: Rs60,000.00 - Rs75,000.00 per month

Application Question(s):

• Are you comfortable making daily outbound calls and follow-ups to customers?
• What attracts you most about working in the web hosting or digital services industry?
• What is your expected salary range?
• Are you based in Rwp/Islamabad and available for on-site work, 10 AM to 6 PM (Mon–Sat)?
• How soon can you join if selected?
• Do you have prior experience in telesales, customer service, or call handling? Please describe briefly.

Location:

• Islamabad (Required)

Work Location: In person