Trustbend Packers & Movers is looking for a proactive and customer-focused Customer Care Executive to join our dynamic team in Dubai. This role is crucial in ensuring a smooth and pleasant experience for our clients, from initial inquiry to post-move support.

Key Responsibilities:

• Handle customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate information about moving services, pricing, and timelines.
• Coordinate with the operations team to schedule pickups and deliveries.
• Resolve customer complaints or concerns efficiently and escalate when necessary.
• Maintain detailed records of interactions, transactions, and feedback.
• Follow up with clients to ensure satisfaction and gather service feedback.
• Support the sales and logistics team with client communication and updates.
• Maintain a positive and helpful attitude to promote client trust and satisfaction.

Requirements:

• Bachelor’s degree or diploma in Business Administration or related field (preferred).
• Previous experience in customer service, preferably in logistics or moving services.
• Strong verbal and written communication skills.
• Excellent problem-solving and interpersonal abilities.
• Proficient in MS Office and customer service software.
• Ability to multitask, stay organized, and work under pressure.
• Fluency in English; knowledge of Arabic or other languages is an advantage.

At Trustbend Packers & Movers in Dubai, we pride ourselves on delivering a hassle-free moving experience. If you are passionate about helping people, solving problems, and ensuring customer satisfaction, we’d love to hear from you.