Customer Care Executive

CUSTOMER CARE EXECUTIVE

Location: KOCHI

Department: Customer Support / Service

Reports to: Customer Support Manager / Team Lead

Employment Type: Full-Time

Job Summary:

We are seeking a Customer Care Executive to join our team and be the first point of contact for our customers. The ideal candidate will be responsible for addressing customer inquiries, resolving complaints, and providing excellent service across various communication channels, including phone, email, chat, or social media.

Key Responsibilities:

Handle incoming customer queries and complaints in a professional and timely manner.

Provide accurate, valid, and complete information using the right tools and resources.

Resolve customer issues efficiently and follow up to ensure full resolution.

Maintain records of customer interactions and transactions.

Escalate complex or unresolved issues to the appropriate department or supervisor.

Ensure customer satisfaction and provide professional customer support.

Adhere to company policies and procedures while handling customer interactions.

Achieve performance targets such as customer satisfaction, response time, and resolution time.

Key Skills and Competencies:

Excellent communication and interpersonal skills

Problem-solving and conflict resolution skills

Patience, empathy, and a customer-first attitude

Ability to work under pressure and manage time effectively

Familiarity with CRM systems and practices (preferred)

Basic computer skills (MS Office, email, etc.)

Educational Qualifications:

Minimum: Bachelor's Degree in any discipline

Preferred: Bachelor's Degree in any discipline

Experience: 0-2

0–2 years of experience in a customer service or call center environment (Freshers may apply)

Working Conditions:

Shift-based work may be required (Day/Night/Rotational)

Office-based or remote work options depending on company policy

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person