Customer Care Executive

Job Type: Full-Time
Location: Kakkanad

About Us:
We pride ourselves on providing exceptional customer service and creating meaningful connections with our clients. As a leading organization in [your industry], we strive to ensure customer satisfaction and build long-term relationships.

Job Overview:
We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a fresher, you will have the opportunity to learn and grow in a supportive environment while handling customer queries and ensuring a seamless customer experience.

Key Responsibilities:

• Respond to customer queries via phone, email, or chat in a professional and timely manner.
• Resolve customer complaints and escalate complex issues to relevant teams, ensuring prompt resolutions.
• Maintain accurate records of customer interactions, feedback, and actions taken.
• Provide product/service information and assist customers with their inquiries.
• Build positive relationships with customers by delivering exceptional service.
• Collaborate with internal teams to address customer concerns and suggest improvements.

Skills and Qualifications:

• Bachelor’s degree or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work under pressure in a fast-paced environment.
• A friendly and professional demeanor with strong interpersonal skills.
• Basic computer knowledge, including MS Office and CRM tools (preferred but not mandatory)

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Language:

• Malayalam (Preferred)
• English (Preferred)

Work Location: In person