Customer Care Representative – Skincare Brand

We are a fast-growing skincare brand based in DHA Phase 8, Karachi, dedicated to providing high-quality skincare products and exceptional customer experience. We are looking for a motivated and empathetic Customer Care Representative to join our team and be the voice of our brand for our valued customers.

Key Responsibilities:

• Handle inbound and outbound customer calls, WhatsApp, and email inquiries.
• Provide product information, skincare guidance, and order updates.
• Manage customer complaints and ensure prompt resolution.
• Coordinate with the warehouse and delivery team for timely dispatches.
• Record customer feedback and assist in improving customer satisfaction.
• Maintain accurate customer records in CRM systems.

Requirements:

• Minimum Bachelor’s degree (preferred in Marketing, Communications, or related field).
• 1–2 years of experience in customer support or similar role (preferably in eCommerce, beauty, or skincare).
• Excellent communication and interpersonal skills.
• Fluent in English and Urdu (written and verbal).
• Proficient in MS Office and social media platforms (Instagram, WhatsApp Business, Facebook).
• Friendly, patient, and customer-focused attitude.

How to Apply:

FEMALE ONLY

Send your CV and a short cover note to unusnoor@Gmail.com or apply directly through Indeed.
Please mention “Customer Care Representative – DHA Phase 8” in the subject line.

Job Type: Full-time

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person