Customer Delivery Lead

Job Description

As a Customer Delivery Lead (CDL) at Nokia, you will manage program portfolios and customer relationships, focusing on the transition of core network infrastructure to cloud-native systems across Turkey, Central Asia, and Eastern Europe. You will drive financial success, project execution, and stakeholder satisfaction while mentoring team members. Key responsibilities include overseeing contracts, identifying upselling opportunities, and managing risks. With a strong emphasis on collaboration with executive-level customers, successful candidates will leverage their extensive experience in telco and IT transformation programs to deliver high-quality outcomes while adhering to project management methodologies.

How You Will Contribute And What You Will Learn

• Lead program and project execution to ensure financial and operational success.
• Maintain up-to-date project/program information in relevant tools and repositories.
• Act as primary point of contact for customers, fostering relationships with executive stakeholders.
• Oversee revenue and cost management while identifying opportunities to enhance contracts.
• Develop and implement risk mitigation plans to address potential challenges.
• Identify and pursue new business opportunities within existing customer portfolios.
• Mentor project managers and team members to ensure alignment with program goals.
• Drive adherence to project management methodologies and performance KPIs.
  
  

Key Skills And Experience

Must-Have:

• 7-10 years of experience managing complex transformation programs in the telco and/or IT industry.
• Proven ability to manage customer relationships at CxO or Director level, including handling escalations.
• Strong knowledge of project performance KPIs and experience in timely reporting to stakeholders.
• Experience in the sales phase, ensuring deliverables align with offers/contracts.
• Fluency in English (spoken and written) with excellent communication skills.
  
  

Nice-To-Have:

• Familiarity with 4G Core and/or 5G Core technologies and cloud services.
• Certification in Project Management, such as PMI/PMP.
• Ability to mentor Project Managers and guide team development.
• Experience in driving upselling and cross-selling within existing portfolios.
• Proficiency in Turkish and/or Russian languages.
  
  

About Us

About Nokia

Join us in creating the technology that helps the world act together.

We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.

Learn more about life at Nokia .

About The Business Group

In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond