Customer Experience Director

VirtuCruit is partnering with a leading Saudi group to launch an automotive platform headquartered in Riyadh. We are seeking a Customer Experience Director to design a world-class customer journey and service culture.

Role Overview

The CX Director will establish customer experience frameworks, build omnichannel support, and ensure exceptional service delivery from launch.

Key Responsibilities

• Journey Mapping: Design end-to-end customer journeys for all platform touchpoints.
• Service Operations: Establish call centers, chatbots, and digital support tools.
• Customer Insights: Use data to track satisfaction, NPS, and loyalty KPIs.
• Training: Implement customer service training for front-line teams.
• Continuous Improvement: Lead initiatives to enhance the customer lifecycle experience.

Qualifications & Experience

• 12+ years of CX leadership in automotive, retail, or digital platforms.
• Strong CRM and customer service systems knowledge.
• Experience in building CX functions from the ground up.

What This Role Offers

A career-defining opportunity to set the gold standard for customer experience in Saudi Arabias automotive sector.

Required Skills:

• Automotive
• Offers
• Operations
• CRM
• Service Delivery
• Customer Experience
• Retail
• Continuous Improvement
• Design
• Customer Service
• Leadership
• Training