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Customer Experience Executive
JOB_REQUIREMENTS
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Employment Type
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Company Location
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Salary
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Responsibilities:
- Managing and executing customer bookings against space and equipment availability.
- Managing and executing documentation process.
- Managing and executing invoicing and BL Delivery.
- Completing required periodical reports.
- Cooperating with Sales counterpart for maximum customer retention and satisfaction.
- Meeting designated customer SLAs.
- Proactively helping customers with their shipment process.
- Following up on the forecasted shipping volumes of the customers.
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Managing existing accounts.
- 1-3 years of experience in any customer service/account management role.
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Bachelor's degree in relevant field (Preferably Logistics).
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