Customer Experience Representative

Customer Experience Representative
Location: Lahore (On-site)
Job Type: Full-time

We are looking for a highly motivated and customer-focused Customer Experience Representative to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.

As a Customer Experience Representative you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.

Key Responsibilities

• Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner
• Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction
• Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates
• Process orders, returns, and exchanges; escalate issues to relevant departments as needed
• Accurately log and track customer interactions using CRM tools for future reference and reporting
• Follow up on unresolved issues to ensure timely resolution and customer satisfaction
• Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery
• Share feedback and insights on recurring issues or customer trends to support process improvements
• Participate in ongoing training to enhance service skills and product knowledge

Qualifications

• Fresh graduates are welcome to apply
• 1.5 to 2 years of experience in a customer support or client services role is preferred
• Strong communication skills in both verbal and written English, with a professional and empathetic tone
• Excellent problem-solving abilities and the confidence to manage challenging situations
• Ability to multitask and handle multiple client issues simultaneously
• Comfortable working under pressure and meeting deadlines while maintaining accuracy
• A positive, proactive attitude and a passion for customer success
• Experience in technical troubleshooting or in an international BPO/call center environment is a plus.
• Age Limit: Under 40

Why Join Us?

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• A supportive, collaborative, and dynamic team environment
• A chance to work with a diverse group focused on delivering top-tier customer experiences

Perks & Benefits

• Monday to Friday schedule
• Weekends off
• No rotational shifts or offs
• Lunch on the house! (Enjoy delicious Desi, Chinese, Continental, and Fast Food options)

Shift Timings

• Summer: 01:00 PM – 10:00 PM
• Winter: 02:00 PM – 11:00 PM

Note: This is an on-site role. Remote work is not available for this position.
Commute: Applicants must be able to commute to Lahore.

Job Type: Full-time

Pay: Rs70,000.00 - Rs100,000.00 per month

Work Location: In person