Customer Operation Leads

Customer Operation Leads

About the Role: We are seeking a highly experienced Customer Care Specialist to join our established and rapidly growing organization. This role is ideal for someone who is confident in managing customer interactions independently, brings proven expertise in customer support operations, and is ready to contribute from day one without the need for extensive training.

The selected candidate will play a key role in ensuring exceptional customer satisfaction, improving support processes, and helping shape the future of our customer care function. As the business continues to scale, this position will naturally evolve into a Team Lead role, where you’ll oversee additional agents, refine training programs, and enhance overall service delivery.

Key Responsibilities:

• Manage customer inquiries across multiple channels with professionalism, accuracy, and efficiency.
• Deliver prompt and effective solutions while maintaining a high level of customer satisfaction.
• Identify recurring issues and propose process improvements to strengthen service quality.
• Collaborate with management to establish and optimize support workflows.
• Provide leadership, mentorship, and quality oversight as the team expands.
• Contribute strategic insights to enhance tools, training, and communication standards.

Required Skills & Attributes:

• Excellent written and verbal communication skills in English.
• Strong customer centric mindset with a track record of resolving complex issues.
• Self-driven and independent, capable of managing tasks with minimal supervision.
• Demonstrated leadership potential and ability to motivate and guide others.
• Calm, composed, and solution-oriented under pressure.
• High level of professionalism, accountability, and attention to detail.
• Ability to adapt quickly within a dynamic and evolving environment.

Required Experience:

• Minimum 2–3 years of hands on experience in customer support, ideally within an eCommerce business (Shopify experience preferred).
• Proven ability to work effectively in a remote setup with established workflows and communication tools.
• Previous experience leading or building a support team will be considered a strong advantage.

Why Join Us:

Join a reputable and established company that values expertise, autonomy, and growth. Here, you’ll have the opportunity to make an immediate impact improving operations, leading with initiative, and growing into a leadership role as we expand our customer care department.

If you are an experienced professional ready to take ownership and elevate our customer experience, we would love to hear from you.

Job Type: Full-time

Pay: From Rs60,000.00 per month

Work Location: In person