Customer Operations Executive

OPPLY - Customer Operations Executive

About Opply

After becoming one of the fastest growing VC-backed startups in Europe, we've now

expanded to the US. We’re offering huge opportunities for progression in both the UK and

the US as we continue to grow. Now we need extraordinary minds with a strong growth

mindset who want to join us on our mission!

There are currently 1 million SMB consumer goods brands ordering over $1 trillion of raw

ingredients per year – imagine this was all ordered on one platform.

Today, these brands all order separately with small teams and volumes, resulting in wasted stock and higher prices. Opply automates the entire ingredient ordering process by:

1. Partnering with the world’s biggest suppliers, giving SMBs access to pricing through

our AI matching and forecasting model

2. Providing an AI-driven platform that orders the ingredients when and where you need

them

3. Offering data-led credit that allows brands to sell goods before paying for ingredients

We work with some of the most exciting brands and suppliers in the space and are shaping

innovation in a market that’s been underserved for too long. If you’re a trailblazer, come join

us!

Who We Are

We’re a close-knit team of 25, working across five time zones, and we meet up every year to

work, ideate and hang out.

We're VC-backed by some of the world's top investors like Index, Anthemis and Chalfen

Ventures, and unicorn angels from GoCardless, Flow.io and Trouva, and have won StartUp

of the Year for Technology Services and Supply Chain Specialists of the Year at the Startup

and Global Corporate LiveWire awards - achievements we’re super proud of!

What You'll Be Doing

As a Customer Operations Executive, you’ll be at the heart of driving success for our

customers, helping them to meet their business objectives, and getting the most out of our products and services.

Key Responsibilities

• Manage all supply chain administration associated with delivering our services,

including:

• Confirming purchase order (PO) details with buyers
• Raising POs with suppliers
• Monitoring and reporting on platform automation performance
• Reconciling invoices and chasing payments
• Act as the first point of contact for customers, handling inbound queries related to

orders, deliveries, and payments

• Resolve supply chain issues promptly and drive strong OTIF (On-Time, In-Full)

performance

• Ensure customer satisfaction by deeply understanding client needs, providing regular

updates, and proactively addressing feedback

• Maintain accurate and complete records in our platform,CRM and other softwares to

ensure centralized and accessible information

• Own the end-to-end supplier onboarding process: collecting key documents (e.g.,

credit forms, certifications), validating information, and ensuring timely setup in

systems

• Advocate for customers internally, ensuring their issues are resolved quickly and their

feedback informs our product roadmap and operational improvements

• Monitor and report on key operational metrics including OTIF, invoice accuracy,

payment turnaround time, and supplier onboarding cycle time

• Collaborate closely with sourcing, operations, technical, and sales teams to deliver a

seamless experience and drive innovation

• Identify and implement process improvements to enhance the customer experience,

order accuracy, and operational efficiency

• Ensure compliance with internal and external policies on supplier and customer data,

including secure handling of tax IDs, bank details, and legal forms

What Experience You Have

• 1-2 years’ experience in Customer Success, Customer Service, Operations, Account

Management, Supply Chain admin or similar roles, ideally in a fast-paced B2B or

supply chain environment

• Demonstrated ability to manage operational processes across multiple stakeholders

with precision and accountability

• Track record of resolving complex issues and building strong, trust-based

relationships with both customers and internal teams

• Experience working across multiple software systems simultaneously, ideally across

the purchase-to-pay processes

• Exposure to food, consumer goods, or supply chain/logistics industries is a strong

plus, but not required

Who You Are

• You are obsessed with detail, if something’s off, you spot it before anyone else
• You don’t just react, you own problems and drive them to resolution without being

asked

• You’re laser-focused on delivering excellent customer experiences and believe every

interaction is a chance to build trust

• You’re a natural at juggling multiple workstreams without dropping the ball
• You’re solutions-driven, you always find a way to make things work
• You thrive in dynamic, ambiguous environments and bring structure where others see

chaos

• You communicate clearly and respectfully, whether updating a supplier or aligning

with engineering

• You’re a team player who lifts others up and collaborates across departments
• You’re an empathetic and enabling team player who collaborates well with all teams,

ideally in a fast paced business with high growth

What We Offer

• Competitive salary
• 33 days holiday a year (inc. public holidays)
• Regular global retreats to meet the whole team
• Flexible working hours & hybrid/remote working
• Office hubs in UK and US
• Benefits allowance for things like gyms, health care, and wellness
• Regular team socials