Customer Operations Specialist - 45032

Role Overview:

We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you will help build workflows, datasets, and simulations that are critical for benchmarking large language models (LLMs) .

Your work will ensure that AI systems are tested against real-world business scenarios , validated for accuracy and compliance , and aligned with customer experience standards .

What You’ll Do:

• Recreate operational workflows for compliance checks (KYC, AML, GDPR, PCI), audits, and internal controls.
• Validate AI-generated outputs for administrative tasks, compliance reports, and operational logs .
• Structure datasets that reflect refund logs, approval workflows, and compliance records .
• Collaborate with tooling developers to simulate dashboards and monitoring workflows .

Required Qualifications:

• Hands-on experience in operations management and compliance workflows (KYC, audits, refunds, documentation, logs).
• Familiarity with common tools (Jira, ServiceNow, Confluence, ERPs like SAP, Oracle, NetSuite).
• Strong attention to detail and ability to spot issues in AI-generated workflows.
• Understanding of how operational data is used to train and evaluate LLMs.
• Excellent written English for creating training-quality datasets and validating AI responses.

Perks of Freelancing with Turing:

• Remote-first and flexible work environment.
• Opportunity to contribute to cutting-edge AI projects with leading LLM companies.
• Potential for contract extension based on performance and project needs.

Offer Details:

• Commitment: At least 4 hours/day, minimum 30 hours/week, with 4 hours overlapping PST.
• Engagement Type: Contractor / Freelancer (no medical or paid leave).
• Duration: 1 month (possible extension).

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