Customer Relations Executive

Job Title: Customer Relationship Executive

Location: Vesu, Surat

Timings: 11:00 AM – 7:00 PM

Job Summary

We are seeking a proactive Customer Relationship Executive (OEM) to manage client coordination, order processing, and reporting. The ideal candidate must possess strong communication skills, excellent follow-up ability, and advanced expertise in Excel (Pivot, VLOOKUP, MIS reporting) to ensure seamless execution of OEM requirements.

Job Summary

The Customer Relationship Executive will be responsible for managing client interactions, ensuring

customer satisfaction, and maintaining accurate records using advanced Excel skills. The role

requires strong communication, follow-up, and reporting abilities to support both sales and

operations teams.

Key Responsibilities

● Build and maintain strong relationships with customers.

● Handle inquiries, coordinate orders, and provide after-sales support.

● Prepare and manage customer databases, reports, and trackers in Excel (advanced formulas,

Pivot Tables, VLOOKUP, MIS reporting).

● Assist the sales team with MIS reports, sales data analysis, and follow-ups.

● Coordinate between clients and internal teams (sales, logistics, accounts) for smooth

execution.

● Ensure timely responses to customer needs and resolve queries effectively.

● Support customer engagement initiatives and feedback collection.

Requirements

● Minimum 1–2 years of experience in customer relationship / sales coordination / back-office.

● Strong Excel skills (mandatory).

● Excellent communication and interpersonal skills.

● Good organizational and time management abilities.

● Team player with a problem-solving mindset.

Salary & Benefits

● Opportunity to work with a reputed brand in the laminates industry.

● Growth-oriented role with exposure to customer engagement and sales support.

● Supportive and professional work environment.

Job Types: Full-time, Permanent

Pay: Up to ₹26,000.00 per month

Work Location: In person