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Customer Service
JOB_REQUIREMENTS
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- Client Communication & Relationship Management:
Serve as the main liaison between the company and its property owners/investors, managing all inquiries via phone, email, and in-person meetings.
Provide accurate, comprehensive, and timely updates on the status of purchased properties, including construction progress, payment schedules, and project milestones.
Maintain a positive, professional, and empathetic demeanor at all times to ensure exceptional customer experience. - Inquiry and Issue Resolution:
Log, track, and resolve customer complaints, issues, and requests (e.g., unit modifications, documentation queries, post-handover maintenance) efficiently and effectively.
Collaborate cross-functionally with Sales, Legal, Finance, and Technical/Construction teams to expedite solutions and prevent recurrence of issues.
Escalate complex or unresolved client issues to the Customer Service Manager or relevant Head of Department. - Documentation and Administration:
Maintain accurate and detailed records of all customer interactions, complaints, and resolutions within the companies CRM system.
Assist clients with the required documentation for various processes, such as Title Deed registration Oqood, transfer of ownership, and unit handover formalities.
Ensure all client documents and correspondence are managed in compliance with RERA regulations and company policies. - Process Improvement:
Gather and analyze customer feedback to identify service gaps and suggest improvements to customer-facing processes and internal operations.
Participate in efforts to enhance the overall customer experience and drive up client satisfaction scores (e.g., CSAT or NPS).
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