Customer Service

ob Title: Customer Service Representative

Location: Washington NC
Hours: Full-time, Monday to Friday, 9 AM - 5 PM (Flexible shifts available)

Responsibilities:

• Assist customers with inquiries via phone, email, and live chat.
• Provide product/service information and resolve issues in a timely, professional manner.
• Handle returns, exchanges, and warranty claims according to company policies.
• Process orders, track shipments, and update customer records.
• Escalate unresolved issues to the appropriate department or supervisor.
• Maintain knowledge of company products, services, and promotions.

Qualifications:

• High school diploma or equivalent (higher education a plus).
• 1-2 years of customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to remain patient and calm under pressure.
• Proficiency in Microsoft Office and CRM software (training provided).

Perks:

• Competitive hourly rate/salary with potential for performance-based bonuses.
• Health, dental, and vision insurance options.
• Paid time off (PTO) and holidays.
• Career development opportunities and training programs.
• Friendly, supportive team environment.

Required qualifications:

• Legally authorized to work in the United States
• 20 years or older