Position Overview:
AlGhandoura Industrial Group LTD is seeking a highly motivated and professional Customer Service Representative to join our dynamic team. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for providing exceptional customer service. In this role, you will be responsible for handling customer inquiries, complaints, and orders with efficiency and professionalism.

Key Responsibilities:
• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Provide accurate and detailed information about our products and services.
• Address and resolve customer complaints with empathy and a positive attitude.
• Process customer orders, payments, and returns accurately and efficiently.
• Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.
• Maintain accurate and updated customer records and databases.
• Uphold company policies and procedures while delivering exceptional service to customers.

Qualifications:
• High school diploma or equivalent; college degree preferred.
• Minimum of 2 years of experience in customer service or related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office and customer service software.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and willingness to learn.

Working Conditions:
• This is a full-time position with occasional overtime and weekend work.
• Office environment with some remote work options.
• May require sitting or standing for extended periods of time.
• Ability to lift up to 25 pounds.

Benefits:
• Competitive salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.
• Employee discount on company products.