Customer Service - Account Management - S1 - GBR

Customer Service - Account Management - S1 - GBR

Join to apply for the Customer Service - Account Management - S1 - GBR role at TALENTMATE

The Account Manager drives strategic relationships with key aviation clients by delivering cost savings, value added solutions, and margin optimization for Corpays Lodging Division. The role combines relationship management, business analytics, procurement, and operational support to ensure seamless execution of lodging solutions.

Responsibilities

• Relationship Management
• Business Development
• Procurement / Negotiations
• Perform market research, property analysis, and surveys
• Study business data to identify savings and revenue opportunities
• Monitor competitive products and analyze customer reactions
• Develop, negotiate, manage, execute, and renew hotel contracts
• Ensure client hotel programs deliver value and savings
• Maintain supplier relationships when applicable
• Conduct presentations to promote Corpay products and services
• Educate clients on enhancements, updates, and new offerings
• Strengthen account loyalty and expand product penetration
• Provide analysis to support account strategy planning
• Evaluate results of client programs and share insights with leadership
• Recommend program improvements based on data trends
• Serve as 24/7 on call support for distressed passenger situations
• Support escalations and urgent client needs
• Oversee Account Coordinators when assigned
• Enhance Corpay's reputation by taking initiative
• Support continuous improvement and new initiatives
• Identify opportunities to add value and increase efficiency

Skills & Qualifications

• Strong interpersonal and customer service skills
• Ability to lead, collaborate, and communicate effectively
• Exceptional time management and follow through
• Strong financial acumen and attention to detail
• Negotiation, procurement, and analytical skills
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint

Preferred Qualifications

• Travel, aviation, or hotel industry experience
• International experience
• Multilingual capabilities (Spanish, French, German, Chinese, Japanese)
• Master's degree preferred

Experience Requirements

• Bachelor's degree required
• 3-5 years in airline, hotel, account management, customer service, or sales support

Job Details

• Role Level: Mid Level
• Work Type: Contract
• Country: United Arab Emirates
• City: Dubai
• Company Website:
• Job Function: Others
• Industry: Financial Services