Customer Service & Administrator

As Customer Service & Administrator, your role will involve:

• Sets and achieves targets to maintain productivity, efficiency and quality standards.
• They meet the requirements of their customers, build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
• They contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, and work collaboratively across all operational areas.
• They take personal responsibility for resolving basic queries from customers and agents.
• They help identifying and taking forward continuous improvement opportunities.