Qureos

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Customer Service & Administrator

JOB_REQUIREMENTS

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As Customer Service & Administrator, your role will involve:

  • Sets and achieves targets to maintain productivity, efficiency and quality standards.
  • They meet the requirements of their customers, build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
  • They contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, and work collaboratively across all operational areas.
  • They take personal responsibility for resolving basic queries from customers and agents.
  • They help identifying and taking forward continuous improvement opportunities.

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