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Customer Service (Air Cargo Exp Mandatory)
JOB_REQUIREMENTS
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- Manage and resolve customer inquiries and complaints related to air cargo shipments, ensuring prompt and satisfactory resolutions.
- Coordinate with airlines, ground handling agents, and other stakeholders to track shipments and ensure timely delivery.
- Prepare and process air waybills, customs documentation, and other necessary paperwork with meticulous accuracy to avoid delays.
- Provide proactive updates to customers regarding shipment status, potential issues, and estimated arrival times.
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