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Customer Service (Air Cargo Exp Mandatory)

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  • Manage and resolve customer inquiries and complaints related to air cargo shipments, ensuring prompt and satisfactory resolutions.
  • Coordinate with airlines, ground handling agents, and other stakeholders to track shipments and ensure timely delivery.
  • Prepare and process air waybills, customs documentation, and other necessary paperwork with meticulous accuracy to avoid delays.
  • Provide proactive updates to customers regarding shipment status, potential issues, and estimated arrival times.

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