Customer Service Assistant

The Customer Service Assistant supports direct-to-consumer operations by delivering exceptional service and resolving customer inquiries. This will achieved by delivering outstanding customer support, building brand loyalty, and ensuring a seamless shopping experience for our customers.

Client Details

This mid-sized company operates within the personal care industry, offering tailored solutions across grooming, skincare, and hygiene categories. Known for its commitment to quality and consumer well-being, the organisation values professionalism, innovation, and operational efficiency in all its global activities.

Description

• Provide prompt and accurate responses to customer enquiries.
• Manage and process orders efficiently, ensuring delivery deadlines are met.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues effectively.
• Support the preparation of reports and documentation as required.
• Ensure compliance with company policies and procedures in all customer interactions.
• Identify opportunities to improve customer satisfaction and suggest solutions.
• Assist in coordinating with external stakeholders when necessary.

Profile

A successful Customer Service Assistant should have:

• Previous experience in a customer service , ideally within the FMCG industry.
• Must have experience with DTC platforms and tools
• Strong attention to detail and accuracy.
• Excellent organisational and multitasking skills.
• Effective communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite
• A customer-focused attitude and the ability to work effectively in a team environment.
• Support customer interactions across multiple channels with professionalism and care
• German/ French language speaking is desirable

Job Offer

• Competitive salary ranging from 25,000 to 30,000 per annum.
• 6-month Fixed-term contract opportunity
• Hybrid working arrangement at a company based in Central London
• Be part of a supportive and collaborative team environment.

If you are passionate about delivering exceptional customer service and are eager to contribute to a thriving FMCG company, apply today!