CUSTOMER SERVICE CUM SALES COORDINATOR

leading retail chain in the UAE specializing in the sale of premium and popular alcoholic beverages. We are seeking a dynamic, sales-driven, and highly customer-focused Customer Service Sales Coordinator to join our team across our retail shop network. The ideal candidate has a passion for sales, exceptional service skills, and a commitment to responsible alcohol sales practices.

• Position :Customer Service coordinator
• Location :Ajman, United Arab Emirates (UAE)
• Salary: AED 3,000 per month (Fixed)
• Candidates :Female
• Industry :Alcohol Retail

Key Responsibilities

• Product Expertise: Maintain an in-depth and up-to-date knowledge of our entire product portfolio, including fine wines, spirits, beers, and related accessories, to effectively educate customers and recommend appropriate products.
• Promotional Execution: Actively promote new arrivals, special offers, and seasonal products, and drive customer interest.
• Handling Inquiries: Serve as the primary point of contact for customer queries, orders, and special requests (e.g., bulk orders, specific product sourcing), ensuring timely and accurate resolution.
• Outbound Calling: Initiate outbound calls to prospective and existing customers using provided databases to promote products and services.
• Sales & Lead Generation: Present, promote, and sell products using solid arguments to existing and prospective customers
• Customer Relationship Management: Foster and maintain positive business and customer relationships, addressing inquiries and resolving complaints in a professional manner.
• Communication: Excellent interpersonal, verbal, and listening skills with the ability to communicate clearly and build rapport with diverse customers.

Job Types: Full-time, Permanent

Pay: AED2,800.00 - AED3,000.00 per month