CUSTOMER SERVICE OFFICER

Job DescriptionResolve customer complaints and warranty cases received by phone, mail, email, fax, and social media. Communicate with customers directly to resolve issues and follow up when necessary. Handling of complaints provision of advice on any arising questions and the recommendation of upselling services. Making a significant contribution to customer retention and thus to their company's profitability.

Duties and Requirements of After Sales Complaint Officer

1. Attend calls or read messages by social media of customer complaints, and warranty issues.

2. Handle customer complaints & issues promptly and accurately

3. Assist customers with after-sales service issues (spare parts & repairs)

4. Provision of advice on any arising questions and the recommendation of upselling services.

5. Record customer complaints

6. Liaise closely with pertinent departments to resolve the issue

7. Assign jobs to field engineers

8. Track technical staff for resolution of the complains

9. Arrangements of required parts for complaints

10. Collection of payments received by technical field staff

11. Excellent customer service skills

12. Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude

13. Minimum qualification Intermediate

14. Proficient in MS Office applications (Word & Excel)

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)