Customer Service Officer

Customer Service Officer

Are you a proactive and enthusiastic individual with a genuine passion for customer service and a strong desire to advance your career? If you're eager to contribute your skills and dedication to our dynamic and international organization and have the ambition to take our customer service to new heights, we want to hear from you!

Location: Instambul (Asian side)

About the job

In this position, you process orders that you receive by phone and/or by mail from domestic and foreign customers, which must be checked for completeness and accuracy. You also assess whether the orders can be delivered. The Customer Service shall maintain contacts with customers over specific needs and ensure proper sales administration.

What are you going to do as a Customer Service Officer?

• Order taking by email or in the system
• Receiving phone calls from customers
• Preparation of order confirmations and all necessary documentation connected with transport procedures and invoicing
• Collaborating with the logistics department in organizing shipment
• Processes return, credit, and debit memos as required
• Liaise with the Central Planning department on delivery times and dates, change customer demands and forecasts
• Supporting administrative duties in the office

What do you bring as a Customer Service Officer?

• Education at minimum secondary level with a high-school exam
• Fluent Turkish and English is a must
• Experience in Customer Service or similar office position - approx. 1
• Knowledge of export documentation
• Customer-oriented thinking and acting

PLEASE ATTACH YOUR CV IN ENGLISH ONLY.

Our benefits

• Competitive salary
• Remuneration that will be adequate to your skills, experience, and results – NRF appreciates employees, also financially.
• Vacation incentive
• Once per year, you will receive an additional incentive for your long-term vacation.
• Sports incentives
• We fully support and encourage our employees to stay active and prioritize their well-being. To help you engage in regular exercise, we offer various incentives and discounts for sports-related activities.
• Development & training
• We love to support your development, this starts with offering English classes with a native speaker after 3 months of employment.
• Pleasant working environment
• Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees.
• Nice atmosphere
• We will say immodestly: it’s just fun to work with us.