Customer Service Representative

We are seeking a friendly, proactive, and dedicated customer service representative to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a positive customer experience across all touchpoints.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Provide accurate product and service information
• Resolve customer complaints with patience and empathy
• Maintain records of customer interactions and transactions
• Collaborate with internal teams to improve customer experience
• Ensure high levels of customer satisfaction and engagement

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred)
• Excellent verbal and written communication skills in English, Hindi and Malayalam.
• Ability to stay calm and handle difficult situations professionally
• Basic computer skills and familiarity with CRM systems
• Strong problem-solving abilities and attention to detail
• 2+ years of experience

Benefits:

• Competitive salary package
• Supportive and inclusive work environment
• Training and development opportunities

Job Type: Full-time