Customer Service Representative

· Ensuring to attend all service booking on agreed time, also coordinating with customer, and arranging drivers and similar vehicles.

· Opening and closing of all transactions of vehicles which are collected for repair /service/accident and transferring to workshop and other agency based on job requirement.

· Organizing & Training drivers frequently to increase driver productivity.

· Providing proper product and training for all drivers on a regular and continuous basis.

· Visiting customers frequently to build better relationship

· Attending breakdown by providing equivalent vehicle within 2 hours in Dubai and other emirates based on distance.

· Coordinating with workshop for customer original vehicles and updating on timely basis.

· Ensuring to return all original vehicle to customer once ready from workshop.

· Ensuring to maintain high quality vehicle as per SHIFT standard.

· Receiving vehicles from car wash and closing NRT.

· Updating fuel invoice supporting's on day-to-day basis

· Responding to all phone calls and ensuring to provide all necessary support.

· Ensuring to reply all external/internal customer emails within 2 hours.

· Making sure to assign jobs to drivers regularly to ensure high production.

· Analyzing points based on distance/location and approving drivers OT.

· Transferring old and high mileage floating vehicles to sales on regular basis.

· Make sure fleet reconciliation is done on daily basis and clear the variance if any same day